How can we help?
Quick answers to the most common questions. Still stuck? Get in touch and we'll help.
Getting around
How do I add a park to my My Parks list?
On the My Parks screen, tap the + button in the top-right corner. You'll see every Disney park in the world; switch on the ones you want. Adding or removing a park never deletes any of your activity.
How do I log an attraction I've done?
From My Parks, choose the park, tap the attraction, and choose Log from the menu. Confirm, and it's in your journal with today's date and time.
Can I change the date or time of a log?
Yes. Double-tap the logged activity to edit it. You'll find your logs by tapping an attraction and choosing Journal, or by tapping your profile bar at the bottom of My Parks and opening the Journal tab.
What is the Once Upon A Time section?
New in version 1.1. When an attraction you've logged closes for good, it moves to Once Upon A Time at the end of that park's page (the treasure-chest icon in the bar along the top) and shows when it closed. Your logs, photos and ratings for it are all kept. Park completion percentages count only attractions that are open today.
Is there a dark mode?
Yes. In Settings, tap Color Theme to switch between light, dark, and auto, which follows your phone's setting.
Photos & friends
How do I add a photo?
Photos belong to individual attractions. From My Parks, choose the park, tap the attraction and choose Photos. Tap + in the top-right corner to add a picture from your photo library. It also appears in your Album automatically.
Who can see my photos and activity?
Only you, and the friends you choose. Tap a friend in your Friends list to turn sharing your photos and your activity on or off for that friend. Ratings and reviews you write can be read by other Mousing Around users.
How do I add a friend?
Open the Friends tab and tap the add button at the top. Send your friend code to a friend, or enter the code they sent you and tap Submit.
Can I delete a photo?
Not yet; it's on the list for a future update. In the meantime, email us and we'll remove it for you.
Your account
Why do I need an account?
Your journal, photos and friends are kept on our server so they're safe if you change phones and so you can share them with friends. Your account keeps them private to you and the friends you choose.
I forgot my password.
On the sign-in screen, tap Forgot Password and enter your email address. We'll email you a link to set a new one.
How do I change my avatar or username?
In Settings, tap Account Settings. Choose Change Avatar, pick your character and tap Done, or choose Edit Username.
Can I delete my account?
Yes. In Settings, tap Account Settings, then Delete Account. This removes your account and everything associated with it from our server. You can also email us and we'll do it for you.
Which devices does it run on?
iPhone and iPad with iOS 15 or later. Mousing Around is free on the App Store.